Return Policy
Please note that in order for a return to be eligible, it must be in pristine condition and raised within 60 days of receipt. You can read our extended Return Policy below for full Terms & Conditions
GENERAL
You have 60 days from the date you receive your item to initiate a return. For information on canceling orders, please refer to our terms and conditions [T&C’s]. We accept returns for all orders, as long as they meet the following criteria:
TO BE ELIGIBLE FOR A FULL REFUND, YOUR RETURN MUST MEET THESE CONDITIONS:
– All products must be in immaculate condition.
– Items must be returned in their original packaging with tags still attached.
– Clothing must be unworn, unwashed, unaltered, undamaged, and in the same condition -you received it, with no marks.
– Your handling of the products must not result in a decrease in their commercial value.
– For hygiene reasons, we don’t accept refunds for underwear, swimwear, or socks.
– Footwear must be tried on indoors.
– We don’t accept refunds on bottles for hygiene reasons, unless they are unopened, unused, and any seals are still intact.
– Non-clothing products must be unopened, unused, and any seals still intact.
– We don’t accept returns of MP apparel and accessories purchased from our retail partners. – Please contact the original point of purchase.
All items will be inspected by our quality assurance team upon receipt. If the above criteria are not met, we cannot issue a refund, and items will be sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in a saleable condition.
If you receive a damaged, faulty, or incorrect item, please contact our customer service team through ‘My Account,’ who will address the issue on a case-by-case basis. Please note that we don’t offer exchanges. You will need to place a new order and return the original item for a refund.
Once we receive the returned items return, we will refund the amount for the returned products and send you a notification via email. This can take 3-5 working days from the date we receive the return.
The refund should be returned to your account within 5 working days.
If you haven’t received your refund within 10 working days since you received our email, then you’ll need to contact our Customer Service team.
This policy is provided in addition to your legal rights.
If you have any questions about our Privacy Policy, please contact us using the details below or send us a message through the message center in your online account:
Email: info@crbnnutrition.com
Last updated: Mon 13 April, 2024