Terms and Conditions

AGREEMENT

By accessing the Website, you are acknowledging your acceptance of these Terms and consenting to our transmission of information, which may include updated information, to third-party sources such as credit reporting agencies to confirm your identity, validate your credit card, secure an initial credit card authorization, and authorize individual purchase transactions.

AMENDMENTS

We retain the right to:

Revise these Terms periodically, and we will notify you of any changes through an appropriate announcement on the Website. It is your responsibility to review such revisions. The revised Terms will apply to your use of the Website after we make such an announcement. If you do not wish to agree to the revised Terms, you should discontinue your use of the Website. Continuing to use the Website after the effective date of the revised Terms will indicate your acceptance of them.

Alter or remove, with or without prior notification to you, this Website and its contents, or any part thereof, temporarily or permanently. You acknowledge that we will not be responsible to you for any changes or withdrawal of the Website or its contents.

Deactivate any password or user identification code we have given to you, whether chosen by you or assigned by us, at any time, if we believe you have violated any of the provisions in these Terms.

REGISTRATION

When utilizing this Website, you guarantee that:

• You possess the legal capacity to enter into binding agreements.
• You are at least 16 years old.
• The personal information that you must provide when registering is true, precise, current, and complete in all respects. Additionally, you are not impersonating another person or entity.
• You will inform us promptly of any changes to your personal information by sending an e-mail.

PRIVACY POLICY

We will maintain the confidentiality of all your personal information and utilize it solely in accordance with our Privacy Policy. Furthermore, we will handle data related to you as per our Privacy Policy. By utilizing our Website, you grant consent to such data processing, and you guarantee the accuracy of all information provided by you.

During your shopping experience on this Website, we will request personal details from you for identification purposes, such as your name, e-mail address, billing address, delivery address, credit card, or other payment information. We assure you that we will hold this information in accordance with the registration we have with the Data Commissioner’s office.

PROTECTING YOUR SECURITY

To prevent unauthorized use of your credit, debit or charge card, we will verify the information provided by you during the order process, such as name, address, and other personal information, against suitable third-party databases.

Internet fraud is a significant concern, and we take it seriously. Given the growing number of fraudulent credit card transactions, we take great care to thoroughly examine all orders using the information provided. Occasionally, we may contact you to perform additional security checks, and we request your cooperation to complete them. We do not tolerate fraudulent transactions and will report such transactions to the relevant authorities.

By accepting these Terms, you agree to these checks. During these checks, the personal information you provide may be disclosed to a registered Credit Reference Agency, which may keep a record of this information. Rest assured that this is solely to confirm your identity, and no credit check will be conducted, nor will your credit rating be affected. We will treat all data provided by you securely and strictly in accordance with the Data Protection Act 1998.

COMPLIANCE

You are allowed to use the Website strictly for legitimate purposes and in a manner that adheres to the law. You commit to complying with all applicable laws, regulations, and statutes related to the use of the Website. You agree not to:

• Transmit any computer viruses, Trojan horses, worms, logic bombs, or any other material that could potentially disrupt, interfere with, or impair the normal functioning of a computer via the Website;
• Transmit any defamatory, obscene, or offensive material through the Website; and
• Attempt to gain unauthorized access to our site, or any server, computer, or database connected to our site. You must not launch a denial-of-service attack or a distributed denial-of-service attack against our site.
• Violating this provision may be deemed a criminal offense under the Computer Misuse Act 1990. In the event of such a violation, we will notify the appropriate law enforcement authorities and cooperate with them by disclosing your identity. If a violation occurs, your right to use our Website will be revoked immediately.
• We are not responsible for any damage or loss resulting from a distributed denial-of-service attack, viruses, or other harmful technological materials that may infect your computer, data, or other proprietary material due to your use of our Website or downloading of any material posted on it, or on any website linked to it. 

THIRD-PARTY LINKS

For the convenience of our customers, the Website may contain links to external websites or materials that are beyond our control. Please note that we neither endorse nor review these websites or materials. We are not responsible for the privacy practices or content of such websites, nor do we accept liability for any damage, loss, or offense caused or alleged to be caused in connection with the use of or reliance on any such advertising, content, goods, materials, or services available on or through external websites or resources.

ORDERS

Orders are subject to acceptance and availability. If the goods you ordered are not available, we will notify you by email (or other means if no email address has been provided) and give you the option to either wait until the item is available from stock or cancel your order.

Any orders you place will be considered an offer to purchase goods or services from us, and we reserve the right to reject such offers at any time. An automated acknowledgment of your order from us does not constitute acceptance of your offer to purchase. The contract between you and us will be concluded when we (i) debit your credit, debit card, or PayPal account, or (ii) dispatch the goods or commence the services, whichever occurs later. At that time, we will send you an email confirming the conclusion of the contract (“Dispatch Confirmation”). The contract will only apply to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We are not obligated to supply any other goods or services that may have been included in your order until their dispatch has been confirmed in a separate Dispatch Confirmation.

We will take all reasonable measures to ensure the security of your order and payment information, but we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provided when accessing or ordering from the Website, in the absence of our negligence.

The goods sold on the Website are not intended for resale or distribution. We reserve the right to cancel orders and/or suspend accounts if we believe goods are being ordered in violation of this provision.

You assume the risk for the goods once they are delivered to the delivery address you specified when ordering. We are not liable if you provide an incorrect delivery address or fail to collect the goods from the delivery address you specified. While the risk of loss or damage to the goods only passes to you once they have been delivered to the delivery address, ownership of the goods passes to you on the later of: (a) the goods being dispatched by us, and (b) us receiving payment for the same.

The goods offered on our website are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our website is not intended as a substitute for professional medical advice.

You are advised to consult a health professional before using any of our nutritional supplements, especially if you have any pre-existing medical conditions, are taking prescription medication, or are pregnant or breastfeeding. Our goods are not intended to replace the advice of a qualified healthcare professional.

CANCELLATION RIGHTS

If you have purchased goods or services for personal use, please note that you have the right to cancel any contract with us within 14 days from the day you receive the physical possession of the goods. If you want to cancel a contract according to this clause, please refer to our Returns Policy for more information on how to do so.

PRICE AND PAYMENT

The prices displayed on the Website include VAT, where applicable, and are accurate at the time of entry into the system. We may change prices at any time without notifying you, except for orders which already have a Dispatch Confirmation. If your delivery address is within the EU, no additional taxes will be charged. However, if your delivery address is outside of the EU, you may be responsible for import duties and taxes, including VAT, which are charged when your delivery arrives in the destination country. You should be aware that customs policies and practices vary widely from country to country, and we recommend that you contact your local customs office for information.

Payment can be made using any major credit or debit card or with PayPal. Payment will be deducted from your account and cleared before we dispatch your product(s) or provide the service.

In the unlikely event that the price displayed on the checkout page is incorrect, we are not obligated to sell you the product(s) if we discover the error before accepting your order. Although we always strive to ensure that the prices of goods displayed on our website are accurate, genuine errors may occur. If we discover an error in the price of the product(s) you have ordered, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel it entirely. If you cancel your order after the payment is received but before dispatched is confirmed for the product(s), you will receive a full refund.

You confirm that the credit, debit card, or PayPal account used for payment belongs to you. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not authorize payment to us, we will not be held responsible for any delay or non-delivery.

If your credit or debit card payment fails to process successfully for any reason, we reserve the right to retry payment within 48 hours. If payment is still unsuccessful, we will give you at least 48 hours’ notice before any further attempts to process payment by sending an email to the address you provided. If you do not wish us to retry payment, you must cancel your order in advance.

Discount codes can only be used according to the terms and conditions under which they were issued, which may include conditions related to eligibility and maximum order value. Please read these terms and conditions carefully before placing an order, as we reserve the right to reject or cancel orders that do not comply with them, even if your credit or debit card has been charged. If there is any inconsistency between the discount code terms and conditions and these terms and conditions, the discount code terms and conditions will prevail. For a copy of the discount code terms and conditions, please contact our customer service representatives by email at info@crbnnutrition.com

If your delivery address is outside the EU, please note that for legal purposes, you are deemed to be the importer of the goods and as such, you will be responsible for any import formalities, duties, tariffs, or taxes charged by the customs authority.

INTELLECTUAL PROPERTY

The material and content presented on the Website is safeguarded by intellectual property rights, including copyright, trademarks, and database rights, and you recognize that we or our licensors are the owners of such material and content provided on the Website.

You are allowed to access and display the content of the Website on a computer screen, save such content in an electronic format on a disk (except on any server or storage device linked to a network), or print a single copy of such content for your personal, non-commercial use, provided you retain all and any copyright and proprietary notices. However, you are prohibited from reproducing, modifying, copying, distributing, or using any of the materials or content on the Website for commercial purposes.

LIMITATION OF LIABILITY

Supply of Goods:

(a) If we do not comply with these Terms, we will only be responsible for losses that you suffer as a direct result of our non-compliance, and which could be reasonably anticipated, whether resulting from breach of contract, tort (including negligence), breach of statutory duty, or otherwise.

(b) Nothing in these Terms limits or excludes our liability for:

(i) death or personal injury resulting from our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) any breach of the terms implied by The Sale of Goods Directive ((EU) 2019/771), which lays down common rules on certain requirements applicable to sales contracts concluded between sellers and consumers.

(iv) defective goods under the The Consumer Rights Directive (2011/83/EU).

(v) any deliberate breach of these Terms that would entitle you to terminate the Contract; or

(vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

USE OF WEBSITE

The Website is provided “as is” and “as available” without any warranties, express or implied, and we make no representations or endorsements in relation to it or its use. You acknowledge that we cannot guarantee the security or privacy of the Website and any information you provide. You use the Website at your own risk.

Although we strive to ensure that the material on the Website is accurate, reputable, and of high quality, we cannot guarantee this. We are not responsible for any errors or omissions or for any technical problems you may experience while using the Website. If we become aware of any inaccuracies in the material on the Website, we will attempt to correct them as soon as reasonably possible.

We specifically disclaim all liabilities associated with the following:

Incompatibility of the Website with your equipment, software, or telecommunications links

Technical problems, including errors or interruptions of the Website

Unsuitability, unreliability, or inaccuracy of the Website

Failure of the Website to meet your requirements

To the extent permitted by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages, or any other indirect, special, or punitive damages whatsoever that arise out of or are related to your use of the Website. These terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy, and loss of data.

SEVERANCE

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision will be considered separate from the rest of the Terms and will not affect the validity or enforceability of the remaining provisions.

WAIVER

Any waiver by us of a breach of any provision of these Terms shall not be considered a waiver of any subsequent breach of the same or any other provision.

ENTIRE AGREEMENT

These Terms constitute the complete and exclusive agreement between you and us.

LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of the European Union, and any disputes arising from them will be exclusively resolved by the courts of the European Union.

REVIEWS

By submitting a review, you give us permission to use, modify, publish, distribute, and display your content worldwide in any media. This permission is non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable. If we choose, we may use your name in connection with your content. You agree to waive your right to be identified as the author of your content and your right to object to derogatory treatment of your content. To perfect these rights, you agree to do any necessary acts, such as executing documents, at our request.

You also represent and warrant that you own or have control over all the rights to the content you post. At the time you submit the content, it is accurate, does not violate any CARBON Nutrition guidelines, and will not harm any person or entity. You agree to indemnify CARBON Nutrition for any claims brought against us by a third party related to a breach of these warranties.

YOUR RIGHTS

 You possess specific rights concerning your personal data, including the ability to access and rectify your personal data, and in certain cases, to transfer your personal data to another organization in a commonly used format.

You have the right to object to the use of your personal data for specific purposes, such as receiving marketing communications. Refer to the ‘Marketing’ section above for instructions on opting out of marketing.

You also hold the right to request deletion of your personal data, for instance, if the reasons for processing your personal data have ended, if you object to our processing of your personal data based on legitimate interests and we have no compelling grounds to continue to process your personal data, or if we processed your personal data based on your consent, which you have since withdrawn.

We will adhere to any requests to exercise your rights in compliance with applicable laws. It’s important to note, however, that these rights are subject to certain limitations, and we may not be able to fulfill your request in certain circumstances. To make any requests regarding your personal data, or if you have any inquiries or concerns regarding your personal data, you should contact us using the details provided below. Additionally, you have the right to contact your local supervisory authority for data protection.

TERMS AND CONDITIONS FOR USE OF SOCIAL MEDIA CONTENT

• By agreeing to allow CARBON Nutrition or any other member of The CARBON Group (“we”, “our” or “us”) to use specific content (by affirmatively responding to a request from us or indicating your agreement for us to use your content on social media or any other means), you are consenting to be bound by these Social Media Content Use Terms and Conditions (“Terms”).
• The term “Content” used in these Terms refers to any photos and/or videos, including accompanying text and sound, that you post through your social media account, as well as the accompanying metadata such as the time and place of creation, your username, and links to your social media profile.
• You grant us permission to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including, but not limited to: our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our goods or services. These rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on our behalf.
• The rights you grant us to use your Content are permanent and irrevocable, and you may not cancel or withdraw your permission for us to use your Content. However, this does not affect your or any other person’s rights in relation to personal data, as described below.
• The rights you grant us are non-exclusive, and (subject to our rights) you retain all rights to use the Content for your own purposes. We will not pay any royalties or compensation to you or any third party for the use of the Content. We reserve the right to use the Content at our discretion, and we are not obligated to use your Content in any particular way or at all.
• By agreeing to these Terms, you acknowledge that you do not have the right to review, approve, or object to our use of your Content or advertising copy or to be identified as the author/creator of the Content.
• By agreeing to these Terms, you represent and warrant to us that:
• (1) the Content is your original work, and you own it and all intellectual property rights in it, and have all necessary rights to grant us the rights outlined in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music), or if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time;
• (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;
• (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and
• (4) you are at least 18 years old and have the right to agree to these Terms.
• You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs, and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights.
• The Content may contain information about you or identifiable individuals that constitutes personal data under applicable laws.
• By accepting these Terms, you authorize us to process any personal data, including that of identifiable individuals, contained in the Content, either by ourselves or through third-party service providers that we engage, for the purposes described in these Terms.
• If any personal data of another individual is present in the Content, you guarantee that you have also obtained their consent to the processing of such personal data.
• We will handle the personal data contained in the Content, or provided to us in connection with the use of the Content, in compliance with all relevant data protection regulations and our website’s privacy policy.
• We are the controller of your personal data, and you can obtain more information or exercise any of your legal rights by contacting us at the following details: 

Email: info@crbnnutrition.com

If you have any questions about our Privacy Policy, please contact us using the details below or send us a message through the message center in your online account:

Email: info@crbnnutrition.com

Last updated: Mon 13 April, 2024