Privacy Policy
WHAT TYPE OF PERSONAL DATA DO WE COLLECT FROM YOU?
We receive personal data directly from you when you provide it to us and via your use of the Site. This data may comprise:
- Information you submit to us when you use our Site (such as your name, contact information, gender, product reviews, and any additional data included in your account profile);
- Transaction and billing data, if you make any purchases from us or through our Site (such as credit/debit card information and shipping details);
- Records of your interactions with us (such as if you contact our customer service team or interact with us on social media);
- Information you provide when participating in a survey or entering a competition;
Information gathered automatically through the use of cookies and other tracking technologies (for example, which pages you accessed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and
- Other data required to provide the Site, for instance, we may request access to your location if you give us your consent.
WHAT IS THIS PERSONAL DATA USED FOR?
Depending on your use of our Site, your interactions with us, and the permissions granted to us, the purposes for which we use your personal data include:
- To fulfil your order and maintain your online account.
- To handle and respond to any queries or complaints from our customer service team.
- To tailor the Site to your preferences and display content we believe you will be most interested in, based on your account details, purchase history, and browsing behaviour.
- To enhance and maintain the Site and monitor its usage.
- For market research, such as contacting you for feedback on our products.
- To send you marketing messages and display targeted advertising where we have your permission or are otherwise authorised to do so.
- For security purposes, to investigate fraud and protect ourselves and third parties where necessary.
- To comply with our legal and regulatory responsibilities.
WE RELY ON THE FOLLOWING LEGAL GROUNDS, UNDER DATA PROTECTION LEGISLATION, TO PROCESS YOUR PERSONAL DATA:
There are several reasons why we may collect and use your personal data. One of these reasons is to process a contract with you or take steps prior to entering into a contract, such as fulfilling your order and processing payment when you make a purchase with us. Another reason is because we have obtained your consent, such as when you contact us with a query, add optional information to your account profile, or consent to receive marketing from us.
We also collect and use your personal data for our legitimate interests as an e-commerce provider. This includes understanding more about our customers to offer the best products and customer experience. To tailor your view of the Site and make it more interesting and relevant, we use information about you.
If you choose to add additional information to your account profile, such as your body type, skin type, hair type, hair condition, training regime, performance goals, height, and weight, we treat this information with sensitivity. This information may reveal information about your health or ethnicity, so you have the option to not provide it to us, and you can delete or update it at any time.
We enjoy keeping in touch with our valued customers, and therefore, we may utilize your personal information to send you marketing communications via email, phone, or post, depending on your preferences. Some of these communications may be personalized to you based on your past browsing or purchase history, as well as other data we have on file about you.
Additionally, we may send you relevant messages that are sponsored by our trusted partners. Please note, we will not disclose your personal data to these partners for this purpose. However, if you engage with one of our partners because you are interested in their products or services, their own privacy policy will apply to any personal data they collect from you.
If you wish to stop receiving marketing messages from us, you may modify your preferences at any time by contacting us (details provided below), clicking on the ‘unsubscribe’ link found in any email communication, or by updating your account settings. It is important to note that even if you unsubscribe from marketing, we may still send you service messages on occasion, such as order and delivery confirmations, and information regarding your legal rights.
We may display ads for our Site on third-party websites and social media platforms. These ads may be personalized for you using cookies, which track your online activity and allow us to target customers who have visited our Site. If you see an ad on social media, it could be because we engaged the social network to display ads to our customers or users who match our customers’ demographic profiles. In some cases, this may involve sharing your email address with the social network. If you no longer want to see personalized ads, you can adjust your cookie and privacy settings on your browser and on third-party websites.
UNDER WHAT CIRCUMSTANCES DO WE SHARE PERSONAL DATA?
We share our customers’ personal data with third parties in the following situations:
- With other companies in our group of companies, as necessary to operate the Site.
- With our suppliers and service providers who work for us, such as payment processors and delivery companies.
- With our professional and legal advisors.
- With third parties engaged in fraud prevention and detection.
- With law enforcement or other government authorities, such as reporting a fraud or responding to a lawful request.
- In the event that we sell any business assets, we may disclose the personal data of our customers to a potential buyer. We will make reasonable efforts to ensure that the buyer is bound by the terms of this Privacy Policy.
- Otherwise, where we have your consent or are legally permitted to do so.
STORAGE AND RETENTION
We work with service providers located in different parts of the world, which means that your personal data may be processed in countries outside of Europe, where the legal rights to your data may be different from those provided by local law. If we transfer your personal data outside the European Economic Area, we will ensure that your privacy rights are adequately protected by using appropriate safeguards, such as the EU’s standard contractual clauses, as required by applicable law. If you would like more information about these safeguards, please contact us.
We will keep your personal data for as long as we need it for the purposes outlined above. The duration of this period will depend on your interactions with us. For example, if you make a purchase with us, we will keep a record of your purchase for as long as necessary to fulfill our invoicing, tax, and warranty obligations. If you have corresponded with us, such as by making a complaint about a product, we may retain a record of the correspondence for as long as it is necessary to protect us from a legal claim. Once we no longer need to retain your information, we will delete it. Please note that if you unsubscribe from our marketing communications, we will retain your email address on a “do not contact” list to ensure that we do not send you marketing emails in the future.
SECURITY
This Site takes measures to protect personal data, including encrypting data during transmission using methods like SSL. However, while we take steps to safeguard information, we cannot guarantee the complete security of data transmitted to or from our Site.
CHILDREN
Our Site is not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from children under 18.
COOKIES
Our Site uses cookies and similar technologies for various purposes, including providing functionality, analyzing performance, and displaying targeted ads. For more information about the cookies we use and how to manage your settings, please see our Cookie Policy.
YOUR RIGHTS
You have certain rights with regard to your personal data, including the right to access and correct it, transfer it to another entity in a commonly-used format, and object to certain uses, such as marketing. You also have the right to request erasure of your personal data in certain circumstances. While we will comply with applicable law in responding to your requests, there may be limitations to these rights. To make a request or ask questions, please contact us using the details provided below. You may also contact your local supervisory authority for data protection.
If you have any questions about our Privacy Policy, please contact us using the details below or send us a message through the message center in your online account:
Email: info@crbnnutrition.com
Last updated: Mon 14 April, 2024